Yet another unacceptable response from PALERMO'S 95th FINE (not so fine) ITALIAN CUISINE & BANQUETS

Mr. Goldschmidt that ad you refer to was a misprint that was on our pizza for literally one hour until we caught the mistake and pulled it. We would have happily honored it if you produced the ad or even contacted a manager. Your decision to leave the pizza on the counter and walk away left us no opportunity to rectify the situation. Sorry for the inconvenience this has caused you.

about an hour ago ·   This was on FACEBOOK.

 

Since when does the customer come last?  I have never seen such a blatant display of disrespect for a customer.   Someone said that WORD OF MOUTH is 10x more powerful than regular advertising.  This could have all been avoided by treating the customer right.  They still want to explain why they were right and I was wrong????????????????